Terms and Conditions for Landscaping Spitalfields
These Terms and Conditions set out the basis on which landscaping services are provided by us to you. By requesting, confirming, or allowing work to commence, you agree to be bound by these terms. They are intended to create clarity around the scope of landscaping services, the booking process, payment obligations, cancellations, liability, waste handling, and the legal framework that applies. Please read them carefully before placing a booking for Spitalfields landscaping or any related garden maintenance, design, planting, or grounds work.
In these Terms, references to “we”, “us”, and “our” mean the service provider, and references to “you” and “your” mean the customer, client, or person instructing the work. These terms apply to domestic and commercial customers unless a written agreement states otherwise. Any variation must be agreed in writing. If there is any inconsistency between these Terms and any written quotation or service schedule, the written quotation or schedule will apply only to the extent of the inconsistency.
These terms are designed to reflect standard UK service law and consumer expectations. They do not affect your statutory rights where applicable. We may update these Terms from time to time, and the version in force at the time of booking will normally apply unless the law requires a different approach. Continued use of our landscaping Spitalfields services after an update will be treated as acceptance of the revised wording.
The booking process begins when you make an enquiry and provide sufficient information for us to assess the requested work. This may include photographs, measurements, access details, preferred dates, and a description of the area to be serviced. Any quotation provided is based on the information available at the time and may be subject to change if the actual site conditions differ materially from those described. All quotations are usually valid for a stated period and may be withdrawn if not accepted within that time.
A booking is confirmed only when we have accepted your request in writing, verbally, or by other clear communication, and where applicable, a deposit or advance payment has been received. We reserve the right to decline a booking, propose an alternative date, or request additional information before confirming the work. Where a site visit is required before quotation, the final scope may depend on access, ground conditions, plant health, waste volume, weather, and the availability of materials. Any changes requested after confirmation may result in revised pricing or revised timing.
You are responsible for ensuring that the area is accessible and that any special requirements are disclosed in advance. This includes limited access routes, parking restrictions, overhead hazards, fragile surfaces, hidden services, pets, neighbour permissions where relevant, and any restrictions affecting machinery or waste removal. If we arrive and cannot safely proceed because the necessary information was not provided, this may be treated as a cancellation by you or as a chargeable wasted visit.
All prices are stated in pounds sterling unless expressly agreed otherwise. Unless the quotation says differently, prices may be quoted as fixed-price, day-rate, hourly-rate, or labour-plus-materials. Where materials are included, we may substitute equivalent materials of similar quality if the original items are unavailable, provided the overall standard is maintained. Any estimates are non-binding unless expressly described as fixed.
Payments must be made in accordance with the invoice or quotation terms. For larger or scheduled projects, we may require a deposit before ordering materials or reserving labour. The balance may be due on completion, on agreed milestones, or within a stated payment period. If payment is not received by the due date, we may charge interest and recovery costs to the extent permitted by law, and we may suspend further work until the account is brought up to date. This applies equally to Spitalfields landscaping works and to any related maintenance or seasonal services.
Cancellation rights depend on the type of contract and how the booking was made. Where consumer cancellation rights apply to a distance or off-premises contract, you may have a statutory cooling-off period, subject to lawful exceptions, especially where work begins at your request during that period. If you ask us to start work within the cancellation period, you may be required to pay for the part of the service already supplied. For regular or repeat landscaping services, notice of cancellation or postponement should be given as soon as possible and, unless otherwise agreed, at least 48 hours before the scheduled visit.
We may cancel, reschedule, or pause work where circumstances beyond our control prevent safe or practical performance. This may include severe weather, equipment failure, illness, supply issues, access restrictions, hazardous conditions, or legal requirements. Where possible, we will offer a new date. We are not responsible for delays caused by factors outside our reasonable control, and such delays will not normally entitle you to compensation. If a cancellation is required because of your breach of these Terms, you may still be liable for costs already incurred, including materials purchased, labour completed, and wasted attendance time.
Liability is limited to the extent permitted by English law. We will use reasonable care and skill in carrying out the work, but landscaping often involves living materials, variable site conditions, weather exposure, and natural seasonal changes. We do not guarantee that plants will survive, establish, or perform in a particular way unless a written guarantee is expressly given. We are not liable for pre-existing defects, hidden conditions, structural issues, underground services, or damage caused by inaccurate information supplied by you or by third parties.
Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot be excluded under law. Subject to that, our total liability for any claim arising from the service will be limited to the amount paid, or payable, for the relevant work, unless a different cap is stated in the quotation or a mandatory legal rule applies. We are not liable for indirect or consequential losses, loss of profit, loss of enjoyment, or loss arising from business interruption unless required by law.
We expect you to cooperate reasonably so the work can be completed safely and efficiently. You must ensure that the site is ready on the agreed date, that utilities or services are identified where necessary, and that any necessary permissions, consents, or approvals are obtained before work starts. If we discover that the requested work would breach a rule, permit condition, or planning restriction, we may suspend or refuse that element of the service. Any instruction that would create an unsafe or unlawful situation may be declined without liability.
All waste arising from the works will be handled in accordance with applicable UK waste regulations. This includes arranging lawful collection, carriage, transfer, and disposal or recycling of green waste, soil, rubble, packaging, and other materials generated during the job. Where waste is removed by us, we may charge separately for loading, transport, and disposal unless included in the quote. You agree that waste passed to us is described accurately and does not include hazardous materials unless we have expressly agreed to manage them and have the necessary controls in place.
You must not ask us to dispose of hazardous, contaminated, asbestos-containing, or prohibited materials unless we have confirmed in writing that we are equipped and authorised to do so. If such materials are discovered unexpectedly, work may stop immediately and additional charges may apply for safe handling, segregation, specialist disposal, or return of the material to you where lawful. We may also take reasonable steps to protect staff, customers, neighbours, and the environment if a waste-related risk is identified. Ownership of removed waste transfers to us only once lawful acceptance has occurred.
Where plants, turf, topsoil, timber, aggregates, or other supplies are included, title to those materials may remain with us until full payment is received. Risk may pass at delivery or installation, depending on the nature of the item and the stage of the work. If you store delivered materials before installation, you must keep them secure, dry, and protected as appropriate. We are not responsible for deterioration caused by your failure to protect supplied goods after handover or delivery where the risk has already passed to you.
Any complaint about the service should be raised promptly and with enough detail to allow us to review the issue. We may ask for photographs, access to the site, or an opportunity to inspect the work before taking remedial action. If a defect is caused by our workmanship and is reported within a reasonable time, we may choose to repair, rework, or otherwise address the issue at our discretion, subject to legal obligations. This is without prejudice to any rights you may have under consumer law or under the specific terms of a written guarantee.
Where a booking includes recurring maintenance or a multi-stage programme, the same terms apply to each visit unless varied in writing. Missed appointments, postponements, and changes in scope may affect the overall schedule and price. We may adjust the timing where seasonal conditions, plant availability, or site readiness make a change reasonable. If a stage cannot be completed because of your instructions or lack of access, we may invoice for the completed portion and for any additional attendance reasonably incurred.
We may use subcontractors, employees, or third-party specialists to perform all or part of the service, provided they meet appropriate standards. Any subcontracting does not reduce our responsibilities under these Terms. We remain responsible for managing the service unless a written agreement states that a third party contracts directly with you. Any materials, designs, or specifications supplied by you remain your responsibility, and you warrant that using them will not infringe the rights of others or create a safety issue.
Force majeure events, meaning events outside reasonable control, may affect performance. These may include extreme weather, fire, flood, epidemic, industrial action, transport disruption, governmental restrictions, or major supplier failure. Where such an event occurs, obligations may be suspended for the duration of the event and for a reasonable recovery period. If the event continues for a prolonged period, either party may be entitled to terminate the affected part of the arrangement on reasonable notice, subject to payment for work already carried out.
These Terms are governed by the law of England and Wales. Any dispute, claim, or issue arising from or relating to the services, the quotation, or these Terms will be subject to the exclusive jurisdiction of the courts of England and Wales, except where mandatory consumer law provides otherwise. If any clause is found invalid or unenforceable, the remaining clauses will continue in full force. No delay in enforcing a right will amount to a waiver of that right unless we agree in writing.
